Privacy Policy

At Pawcho, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us.

By accessing our website or purchasing our products, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

Personal Information Includes:

  • Full name
  • Email address
  • Shipping & billing address
  • Phone number
  • Payment details (processed securely via Shopify or third-party gateways)

Non-Personal Information Includes:

  • IP address
  • Browser type & version
  • Device information
  • Pages visited and time spent
  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Send order confirmations and tracking updates
  • Respond to customer service requests
  • Improve our website and product offerings
  • Send marketing emails (only if you opt-in)
  • Detect and prevent fraud

3. Sharing Your Information

We do not sell or rent your personal information. We only share it with trusted third parties when necessary, including:

  • Shopify (our ecommerce platform)
  • Payment processors (Stripe, PayPal, etc.)
  • Shipping providers
  • Analytics and marketing tools
  • Legal authorities, if required by law

Each of these partners is required to keep your data secure and confidential.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember items in your cart
  • Analyze website traffic
  • Personalize user experience
  • Improve site functionality

You can disable cookies through your browser settings at any time.

5. Data Security

We implement industry-standard security measures, including SSL encryption and secure payment gateways, to protect your personal information.

However, no system is 100% secure. We encourage you to keep your login credentials confidential.

6. Your Rights

Depending on your location (e.g., GDPR in the EU), you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or deletion
  • Withdraw consent for marketing communications
  • Lodge a complaint with your local data protection authority

To exercise these rights, contact us at support@pawcho.com.

7. Children’s Privacy

Our site is not intended for children under 13. We do not knowingly collect personal information from minors.

8. Third-Party Links

We may include links to other websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

9. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page with a new “08-08-2025.”